News

£150 training reward available for plumbing and heating companies

Registered educational charity and sister company to the Association of Plumbing & Heating Contractors, APHC (Training) Ltd., has 100 training rewards worth £150 each to give away to plumbing and heating companies.

APHC (Training) Ltd. administers the reward scheme to help safeguard the long-term professional development of the industry by incentivising plumbing and heating engineers to up-date their knowledge and gain new skills.

The £150 reward can be used for a certificated course with a recognised training provider such as APHC, BPEC, City & Guilds and all UKAS approved ACS providers.

How to keep your customers happy this Blue Monday

More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue Monday

● Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers

● One in five stated that their biggest pain point was being unable to understand who they were speaking with

● Having too many options to choose from came in joint third with 10% of the vote

● New guide includes expert opinion on how to keep your customers happy

Research conducted by telephone answering service CALLCARE has discovered the most frustrating bugbears that people experience when speaking to a customer service adviser.

UK tech firm bought out by Irish software company

Intact Software, a leading supplier of ERP and Business Management Software to the plumbing trade, has finalised its acquisition of UK based technology firm, Ramtac Computer Systems Ltd.

The acquisition solidifies Intact Software’s commitment to growing and supporting its UK customer base as together the two companies have been providing Intact Software’s ERP, account and business management solutions to merchant, wholesale, distribution and engineering companies across the UK for over a decade.

One Million Business Owners Take Part in MicroBizMattersDay

MicroBizMattersDay celebrates what is great about micro biz at January event

The hotly anticipated annual #MicroBizMattersDay organised by Tony Robinson OBE and Tina Boden will be hosted by Charlie Mullins OBE of Pimlico Plumbers at Pimlico House, 1 Sail Street, London, SE11 6NQ. The event kick-starts 2017 for micro business owners.

4 Reasons Why You Don’t Need An Accountant

Whether you’ve been working as a Plumber for decades or are just starting out in the industry, there’s much to consider on a monthly basis from a financial point of view. From advertising fees to purchasing tools and materials, sometimes it can seem like the list of bills are never-ending. But if there’s one thing you don’t have to fret over it’s filing your tax returns, and it doesn’t even require an accountant.

The deadline for 2015/2016 tax returns is 31st January 2017. In case you’re worried about going it alone and doing your own tax return, here are four reasons why you can:

1. The tax ‘system’ isn’t too complicated

An Introduction to Pipework

Pipes and fittings vary wildly by home, by length, by shape and the number of varying connectors available. Thankfully this isn’t a daunting prospect to an experienced and qualified plumber and there are numerous solutions to make your pipework secure and reduce the risk of leaks!

Plastic vs Copper Piping

Rinnai training courses for 2017

Rinnai UK’s 2017 training programme has been designed to cater for the growing number of engineers and specifiers looking to utilise the energy saving benefits of gas fired continuous flow water heaters.

Since the introduction of ErP last year, Rinnai has seen a massive increase in interest for its complete and comprehensive range of highly efficient A-rated continuous flow water heaters, and a commensurate surge in demand for training on the units. The company supplies models from the small domestic multi-point units to bespoke industrial hot water solutions.

Redring recruits industry heavyweight Richard Braid

Redring, the market leading British manufacturer of electric water heating solutions, has appointed Richard Braid as Head of Water Heating and Showers, signaling the company’s intent for significant growth.

Richard brings with him 20 years of industry experience to the role, with his last position being National Business Development Manager at Bristan, and boasts a wealth of knowledge of the market and distribution channels. His responsibilities include overseeing the brand’s sales strategy, but also having a direct input on Redring’s shower and water heating marketing.

A guide to servicing domestic oil burners

It is recommended that oil boilers should be serviced every 12 months to maintain efficiency. Martin Cooke, Technical Director at EOGB Energy Products Ltd, providesguidance on correct procedures, fault finding methods and tips on burner replacement…

The age of an oil boiler is often the biggest contributing factor when problems arise. However, as long as the boiler is sound and the water jacket and/or heat exchanger and electrical controls are still in a good condition, it may be that the problems are caused by one or more of the burner components.

The benefits of using a water conditioner

James Ridout, UK Director at Aquabion® UK Ltd reviews the problems with limescale and discusses the benefits of using a water conditioner system.

The problem with limescale

Much of Great Britain is made up of limestone and chalk, with more than 60% of homes in the UK being supplied with hard water. Hard water is water that contains a high concentration of the dissolved minerals calcium and magnesium. Whilst there are benefits to hard water, when it evaporates, it leaves behind calcium carbonate deposits. Otherwise known as limescale, these deposits stick to any surface and can accumulate quickly, causing endless household and plumbing problems.

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